This study is titled the challenges in Utilization of computer in commercial banks in Enugu State. The use of computer in commercial bank helps to facilitate banking operation in all ramification.
However, irrespective of the gains and clarion call for integration of computer in commercial banks, there are still several challenges facing it such as staff development challenges, maintenance challenges electricity challenges and finding as a challenges in utilization of computer in commercial bank in Enugu.
This research study adopted survey research design furthermore the population of the study was 72 respondents which were official staff of first bank of Nigeria Plc in Enugu State. Moreover, the mean was used to answer the research questions, while standard deviation was also used to determine the discuses or otherwise of the opinion of the respondents from the group mean.
Mean rating of 3.50 and above was regarded as disagreed the respondents agreed that staff development challenges, maintenance challenges, electricity challenges and finding as a challenges were of high level determinant acceptance for challenges in utilization of computer in commercial banks in Enugu State.
Based on the findings, the study concludes that there is need to tackle challenges in utilization of computer in commercial banks.
1.1 BACKGROUND OF THE STUDY
Computer is an indispensible part of banking operation in the contemporary world. Computer adoption by banks will go a long way towards enhancement of banking processes. In the context of this study, computer is an electronics device that accepts data as an input, processes data, stores data and bring out information as an output.
The use of computer in commercial banks is a relevant and functional way of providing services to bank customers in other to assist them deposit/withdraw from any branches of a particular bank irrespective of where the account was opened.
Computer holds great promise to improve banking services in addition to shaping the entire work force. Computer offer innumerable benefits in enriching the quality of the services rendered in the commercial bank.