TITLE PAGE                                                                                                                       i

APPROVAL PAGE                                                                                                             ii

CERTIFICATION                                                                                                               iii

DEDICATION                                                                                                                      iv

ACKNOWLEDGEMENTS                                                                                                v

TABLE OF CONTENTS                                                                                                    vi

LIST OF TABLES                                                                                                               ix

ABSTRACT                                                                                                                          x


Background of the Study                                                                                                1

Statement of the Problem                                                                                               12

Purpose of the Study                                                                                                       14

Significance of the Study                                                                                               14

Research Questions                                                                                                         16

Hypotheses                                                                                                                       16

Scope of the study                                                                                                           17


Conceptual Framework                                                                                                    18

Planning Competencies                                                                                                  24

Organizing Competencies                                                                                              28

Directing Competencies                                                                                                 32

Controlling Competencies                                                                                             37

Theoretical Framework                                                                                               55

Theory of Skill of Competency by Cratty (1973)                                                      55

Theory of Performance                                                                                                   56

Scientific Management Theory                                                                                     56

Related Empirical Studies                                                                                            57

Summary of Literature Reviewed                                                                              61


Design of the Study                                                                                                       63

Area of the Study                                                                                                           63

Population for the Study                                                                                               64

Sample and Sampling Techniques                                                                               64

Instrument for Data Collection                                                                                    64

Validation of the Instrument                                                                                        65

Reliability of the Instrument                                                                                        66

Method of Data Collection                                                                                           66

Method of Data Analysis                                                                                              66


Research Question 1                                                                                                         67

Research Question 2                                                                                                         69

Research Question 3                                                                                                         71

Research Question 4                                                                                                         72

Hypotheses Testing                                                                                                           73

Findings of the Study                                                                                                       78

Discussion of Findings                                                                                                     80


Re-Statement of the Problem                                                                                           84

Summary of Procedures Used                                                                                          85

Summary of Findings                                                                                                       86

Educational Implications of the Findings                                                                         87

Limitation of the Study                                                                                                    88

Conclusions                                                                                                                       89

Recommendations                                                                                                            89

Suggestion for Further Studies                                                                                         90

REFERENCES                                                                                                                    91

APPENDIX A: Letter to the Validates                                                                                99

APPENDIX B: Research Questionnaire                                                                          101

APPENDIX C: Population Distributions of Oil and Gas Stations Managers at

                             Onitsha in Anambra State and Asaba in Delta State                          105  


Table 1: Mean responses of Oil and Gas station Managers on the planning

competencies required                                                                                                68

Table 2: Mean responses of Oil and Gas station Managers on the Organizing

Competencies required                                                                                               70

Table 3: Mean responses of Oil and Gas Station Managers on the Directing

Competencies required                                                                                               71

Table 4: Mean responses of Oil and Gas station Managers on the Controlling

Competencies required                                                                                               73

Table 5: The t-test result of the mean responses of male and female oil

and gas station managers on the organizing competences required

for oil and gas stations management.                                                                          74

Table 6: The t-test result of the mean responses of oil and gas station

managers on the planning competences required for oil and gas

stations manager with respect to business location.                                                    76

Table 7: ANOVA Analysis of the responses of experienced and less experienced

managers on the directing competencies required by Oil and Gas station

managers                                                                                                                    77

Table 8: ANOVA Analysis of the responses of the managers, based on

educational qualification on the controlling competencies required

by them                                                                                                                       78


The main purpose of this study was to determine the management competencies required by multinational oil and gas service station managers in Onitsha and Asaba metropolis for effective service delivery. Specifically the study  sought to determine the:  planning competencies required by oil and gas station manager; organizing competencies required by oil and gas station managers; directing competencies required by oil and gas station managers; controlling competencies required by oil and gas station managers. Four research questions and four null hypotheses were formulated in line with the objectives to guide the study.   Related literature and some empirical studies were reviewed. The study adopted survey research design and was conducted in fourteen oil and gas service station in Asaba and Onitsha metropolis, Nigeria.  The population for the study comprised 69 respondents, made up of 60 males and nine female drawn from fourteen oil and gas service station in Asaba and Onitsha metropolis, Nigeria. The entire population was studied.  A structured questionnaire made of 58-items was developed from the literature. The structured questionnaire was face validated by three experts. The instrument was trial tested on oil and gas service station manager from Akwa in Anambra state on 20 oil and gas managers. Cronbach Alpha method was used to determine the reliability of the items and a coefficient of 0.89 was obtained. The structured questionnaire was administered on 69 respondents by the researcher and five trained research assistants. All the copies of the questionnaire were retrieved and analyzed using the mean and standard deviation, while real limit of Highly required (3.50 –4-00), Required (2.50 -3.49), Slightly not required (1.50 – 2.49), Not required (0.50 – 1.49) was used to interpret the result,  T-test was used to test the null hypotheses 1 and 2, while Analysis of Variance (ANOVA) was used to test hypotheses 3 and 4. The findings of the study revealed that oil and gas service station managers required the management competencies for effective service delivery in oil and gas stations. One of the disclosures of the null hypotheses showed that there was no significant difference in the mean responses of oil and gas station managers on the planning competences required for oil and gas stations manager with respect to business location.  Therefore, management of oil and gas stations, the employees of oil and gas stations, should train their staff on the following management competencies: planning, organizing, directing and controlling in order to serve the motorists, who are the customers of the oil and gas station, and the general public effectively. It was recommended that oil and gas service stations should organize seminars, conferences and workshops to educate their staff on the need to adopt required management competencies for effective and efficiently oil and gas service delivery.



Background of the Study

Every institution, organization, household and business needs proper management to ensure a smooth running of such organizational set up. An organization such as oil and gas stations, if not properly managed, planned, directed, organized and controlled cannot achieve success. In a nutshell, good management needs to be established. Human, material and financial resources must be present to achieve managerial goals and objectives. If proper manpower budget is not well planned, the organization would be faced with a high risk failure. Individual staffs control all the other resources of the organization. Cole (2002) posited that Human resources planning are not just a number game, even though labour statistics are an important element in it. Maxwell (2001) is of the opinion that people should   work on people’s attitudes, skills and knowledge rather than trying to grow an organization. If they do that, the organization will experience 10 percent growth overnight. In an organization, people are the most difficult resources to be managed. With this reason, proper care has to be established in selecting personnel to handle sensitive positions within an organization.Management in the context of this study involves the act of getting things done and evaluating performance which is known as controlling. Controlling is one important aspect of management that ensures that things are done orderly that is in a proper way. In a nutshell, management encompasses every spheres, every activity, be it in religion, sports, market and so on. Management is an art and science that encompasses all activities within an Organization. It is the life wire, root and core of every institution, Organization, firm, and business micro, macro, public or private. It involves the planning, coordinating, directing, controlling and organizing of all the activities that go on within an Organization (Saley, 2005). Management as defined by Kreitner (1995) is a process of working with and through others to achieve organizational objective in a changing environment. Central to this process is the effective and efficient use of limited resources. Everett and Ronald (2000) Posited that management is the process of designing and maintaining an environment in which individuals, work together in groups, efficiently accomplish selected aims. The key aspects of management are getting things done through people in an effective, efficient and economic manner in order to achieve the organization’s objectives. It is the effective and efficient use of related resources, human, material, capital for the actualization of a goal known as the overall Organization’s goal.Most organizations in Nigeria especially the oil and gas stations, to achieve managerial success need to set up an administrative department so as to have a proper coordination of the activities. According to Susan and Doug (2008), an administrative office needs to plan in order to source for its manpower. The idea of selecting staff to man and occupy positions in most Organizations like the oil gas stations is known as recruitment and appointment. Management functions also include discipline, promotion, training and the rest to achieve set targets.