Customer Relationship Management And Patronage In Service Industry (A Study Of Hotels In Nigeria)
TABLE OF CONTENTS CERTIFICATION Ii DEDICATION Iii AKNOWLEDGEMENTS Iv ABSTRACT Ix CHAPTER ONE 1 INTRODUCTION 1 BABCKGROUND OF STUDY 1 1.1 STATEMENT OF THE PROBLEM 3 1.2 RESEARCH QUESTION S 4 1.3 OBJECTIVES OF THE STUDY 5 1.4 HYPOTHESIS OF THE STUDY 5 1.5 SCOPE OF THE STUDY 6 1.6 JUSTIFICATION OF STUDY 6 1.7 … Read more