TABLE OF CONTENT
Table of content
1.1 Background of the study
1.2 Statement of the problem
1.3 Objective of the study
1.4 Significance of the study
1.5 Scope of the study
1.6 Research questions
1.7 Definition of terms.
2.0 REVIEW OF RELATED LITERATURE
2.2 Communication defined
2.3 Types of communication
2.4 The communication process
2.5 Communication in the business Secretaries in Banks
2.6 Factors responsible for barriers to effective communication
2.7 Problems of communication barriers
2.8 Problems of communication barriers on Secretaries in Banksal goals
2.9 Problems of communication barriers on the financial aspects of the Secretaries in Banks
2.10 The attitude of the management and the general public
3.0 RESEARCH METHODOLOGY
3.2 Area of the study
3.3 Population of the study
3.4 Sample size definition
3.5 Instrument for data collection
3.6 Validity of instrument used
3.7 Administration and collection of the questionnaires
3.8 Method of data analysis.
4.0 DATA ANALYSIS AND INTERPRETATION
4.2 Data analysis
5.0 FINDING, CONCLUSION AND RECOMMENDATIONS
1.1 BACKGROUND OF THE STUDY
Communication is a discipline that embraces all aspect of human life. It informs all our actions and inaction in relations to others and it takes place all the time. It can manifest itself in symbolic, verbal and non-verbal forms we can communicate with all apart of our body, our posture, smile and even the dress we put on communicate one thing of the other.
Different scholars have defined the word communication variously. However, there is the central theme that runs through all these definitions. That is the giving of information, ideas, opinions attitudes etc. by one person or group of persons to another person or group of persons
Communication particularly in a business Secretaries in Banks provides a means by which people in the Secretaries in Banks interact, exchange information, ideas, plan proposal and execute them. It is a medium through which relationships are established and maintained. It is also a means by which commendation is given and condemnation is handed down.
Business and Secretaries in Banksal communication helps to orientate workers to their jobs as well as helping the supervisors monitor activates of the workers. Communication is an extremely invaluable asset in human Secretaries in Banks. His is because at all levels in the Secretaries in Banks among and between executives, managers, staff, supervisors, foremen and employees, the communication process is always in action conveying information, ideas, attitude and feelings among individuals and groups
Communication affects all the management function since none of them can be effectively performed without it. Plans and innovation cannot be executed unless they are communicated to those who will carry them out. The Secretaries in Banksal structure is designed to set up channels of communication through which information is passed downwards, upwards, horizontally or laterally.
Interference are barriers to effective communication because of changes in a desired direction.
The effectiveness of communication discourages better performance, high productivity and job satisfaction in an Secretaries in Banks. This reduces the essentials for the internal functioning of an Secretaries in Banks, which could integrate the managerial; functions.
The problems in an Secretaries in Banks as a result of communication problems reduce and obstruct the chance of such an Secretaries in Banks achieving their goals.
For the purpose of this study we shall focus all our attention on the major courses of communication problems with a particular emphasis on the Mercedes Benze Anambra Motor Manufacturing Company (MB-ANAMMCO)
MB – ANAMMCO limited was incorporated on January 17, 1977 and the plant was commissioned on July 8, 1980 by the firs executive president of Nigeria, Alhaji Shehu Shagari. It started official production in January 1981 and has to date made enable mark on the nation’s industrial growth, adding over 25,000 vehicles to the nation’s transportation sector, backed up effectively with a network of over 36 after-sales service pints and spare parts supply depots. The company’s central spare parts deport stocks over 35, 000 line items
Mercedes Benz ANAMMCO is a joint ventures between the federal Government of Nigeria and the Daimler Chryster AG. MB ANAMMCO manufacturers Commercial vehicles and leads in the commercial vehicles markets from five tine payload and above in Nigeria. The plant, which occupies a sprawling 300,000 square meter site in Emene, near Enugu, is a shine example of a profitable and viable economic and technological corporation between the government and people of Nigeria and Daimler Chrysler AG and so there exists a combination of white/black system of administration.
As a result of the white/black relationship there are time when one system administration disagree with other both in the formulation and implementation due to communication problems.