Month: June 2019

CHAPTER ONE INTRODUCTION 1.1.    BACKGROUND OF THE STUDY Changes in technology, especially information technology, generate knowledge spreading up at tremendous speed, as well as its quick obsolence. In the period between 1900 and 1950, the amount of human knowledge doubled, and since then it has doubled ever 5 to 8 years. Knowledge is becoming obsolete … Read more

ABSTRACT Customer relationship management (CRM) is a comprehensive business and marketing strategy that integrates technology, process and business activities around the customer. CRM is assumed to lead to bottom line benefits for the organization. Advances in information and communication technologies have provided an effective platform to deliver electronic CRM functions. Despite widespread agreement that CRM … Read more

LIST OF ABBREVIATION   BI                                Bank of Industries CBN                            Central Bank of Nigeria DFI                              Development Fund Institutions FEAP                          Family Economic Advancement Programme GATT                         General Agreements on Tariffs and Tr GCCC                         Government Cash Counter-part Contribution G7                               Group of Seven Most Economically Development Country ILO                             International Labour Organisation IMF                             International Monetary Fund NACB             … Read more

CHAPTER ONE INTRODUCTION 1.1     CONCEPT OF GLOBALIZATION Globalization refers to the process of the intensification of economic, political, social and cultural relations across international boundaries. It is principally aimed at the transcendental homogenization of political and socio-economic theory across the globe. It is equally aimed at “making global being present worldwide at the world stage or … Read more

CHAPTER ONE INTRODUCTION OVERVIEW Human resource management varies across different countries on the basis of cultural, political, economic and social settings, and these results in diverse firms of practice. The disparity in human resource management modes of operations in organizations ensure that initiatives  produced by their management teams are geared towards developing and retaining employees … Read more

CHAPTER ONE INTRODUCTION Background to the Study Informal relationships among employees within organizations in recent times have become a potential source of influence for job performance and organization success as a consequence of managerial effectiveness. Friendships evolve from existing formal line of operations in the workplace environment and this is maintained for the advantage of … Read more

CHAPTER ONE  INTRODUCTION 1.1    Background of the Study For over a decade, the experience of Nigeria in the process of economic development has not been encouraging. Consequently female entrepreneurship is now seen to attract considerable amount of attention as a subject of academic debate (Cartel and Cannon, 2007). According to Veheul, Uhlioner and Thurk (2005), … Read more

CHAPTER ONE INTRODUCTION BACKGROUND TO THE STUDY Change is endemic in all organizations. One area of organizational change is executive succession.All organizations,including business organizations, that have historical pasts, experience executive changes at one time or the otherbecause while individuals come and go, the organizations in which they have found themselves, in whatever capacity, remain. Unlike … Read more

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY Man is always struggling to survive in his given environment. He is always conscious of making his life worth living on this planet earth. At every point in time, he is trying to produce those things that would make his life better. Not only is he producing … Read more

CHAPTER ONE 1.1 BACKGROUND OF THE STUDY Organizations are increasingly looking at human resources as a unique asset that can provide sustained competitive advantage. The changes in the business environment with increasing globalization, changing demographics of the workforce, increased focus profitability through growth, technological changes, intellectual capital and the never-ending changes that organizations are undergoing, … Read more